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News and views on retail and on how technology changes both online and offline shopping experience.

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@faceletretail : #omnichannel Pop Box Brings Subscriptions to Brick-and-Mortar Pop Box, an online subscription box service, opened physical showroom that helps shoppers discover online brands during the holiday season. The first iteration, running through Dec. 24, features subscription boxes. The company touts the effort as "the first and only place in the U.S. that will feature subscription boxes, usually only found online, in one store where shoppers can see the contents of a box before they buy." Participa

@faceletretail : Here's this week's digest. This time, we've gathered a lot of interesting examples how retailers implement tech solution in stores. In addition, we've found an infographics that says: "Physical stores still thrive". What does it mean? Read in our digest and find out. http://bit.ly/2AKQD2m

@faceletretail : #in_store_tech 5 In-store Technologies that Will Save the American Mall Tony Scherba offers us a list of different tech solutions that are helping re-imagine the American shopping experience. So, here is what retailers can do to save big physical stores: - Turn fitting rooms in a digital way - Use mobile apps - Implement augmented reality in mobile apps - Unite classic catalog and showroom - Turn mirrors at fitting room into digital assistants As Tony Scherba says: “The mall of 2020 w

@faceletretail : Come check out our new blog article! Earlier we've written about the future of auto retail and learned that customers around the world expect from retailers new approaches service delivery. This time, we'll dive into how digital transformation changes automotive industry and car buying experience. http://bit.ly/2Ah6UI1

@faceletretail : #tech #fashion Louis Vuitton joins luxury brand chatbot trend Louis Vuitton has become the latest luxury brand to embrace the chatbot trend, launching the LV Virtual Advisor chatbot on Facebook Messenger, using artificial intelligence-based chatbot technology from mode.ai. The press release further stated that the chatbot could, "suggest an ideal item or help with logistical concerns. Meanwhile, customers will sense a personalized, one-to-one touch as they engage in the discussions." For now

@faceletretail : #MondayShowcase #fashion Rebecca Minkoff uses VR for planning stores Rebecca Minkoff wants to be the first brand to meet and sell to customers in a virtual reality world, once customers are actually ready to shop in a virtual setting where nothing they see is actually real. At the event, Rebecca Minkoff partnered with VR company Obsess to get there. Since that hasn’t happened yet, the company is using data and insight gathered from its experiments with the technology to inform product design

@faceletretail : #weekly_digest Now, there is time to relax and think about your plans after crazy Thanksgiving weekends. But don't forget - Christmas is coming. We've gathered articles and blog posts on how retailers get ready for the next wave of the Holiday season. And some more materials on in-store tech, of course. Read and share your thoughts! http://bit.ly/2yOCWgu

@faceletretail : #omnichannel #industry Starbucks Shanghai Reserve Roastery Features AR, Innovative Design Starbucks has opened its first fully immersive coffee experience in Shanghai. The company’s new Reserve Roastery is similar to its inaugural Seattle Roastery, which opened in the U.S. in 2014, and will feature a multi-sensory coffee experience for Chinese consumers. Key features of the 30,000-square-foot location include: - Small-batch roastings of rare and exotic coffees; - An augmented reality experi

@faceletretail : #in_store_tech #study In-store experiences lag due to poor IT infrastructure Just 27% of 308 U.S. and U.K. retail decision makers questioned in a recent survey described their IT infrastructures as fully able to support plans to improve the in-store customer experience. A further 20% said they had to delay or reject a roll out of new in-store applications as a result of IT limitations, costs or concerns, and 98% of retailers said they would roll out new applications and services if it was easi

@faceletretail : #in_stote_tech #auto HoloLens experience provides unique look at one of Ford’s most iconic cars Michael Bodell, deputy director of the Petersen Automotive Museum in Los Angeles, was looking to tell the story of the Ford GT40 in a fresh way. When he learned about Microsoft HoloLens, the first self-contained holographic computer, Bodell knew he’d found the right technology to create a rich, immersive experience. “We wanted to design an exhibition around the device, because people want to touch c